Policies

Privacy Policy

Click to download information on your privacy rights with us.

Download QHFP Privacy-Policy

Email Policy

Quakers Hill Family Practice recognises that email is one of the most prevalent and convenient forms of communication; however, we are also cognizant of the risks associated with transmitting information via email.

Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account). For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.

However, in certain circumstances, we may agree to email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we will need to verify your identity and your email address. We may also require you to email us confirming that you have considered and accepted the risks associated with email communications, or we may send you a link which is password protected.

We ask that other health practitioners do not email us with personal information about mutual patients (unless you have the patient’s express consent). We prefer to receive correspondence via secure messaging, Healthlink. Our EDI is: quakehfp.

Our practice email account for patients and stakeholders for non-urgent communication with our practice is admin@qhfp.com.au.

The practice email is not closely monitored and patients should not use email to contact the practice in an emergency and should only be used only when specifically directed by practice team member/s. If you wish to get in touch with the practice, please do so by calling us at 9626 -6300.